We cannot access an FME Desktop floating license from a remote computer. The remote computer locates the license server and requests a license, but the license server returns the error message, "FME floating license system failure: no SERVER lines in license file(-13)". Accessing FME Desktop on the license server itself is successful, however, and the license file appears to be correct (safe.lic in the C:\\FlexServer folder). Unfortunately, the FlexNET documentation does not provide a solution or troubleshooting options to the error message.
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18 November 2020
Hi @melvin
Could you try running the flexnettroubleshoot.bat from this floating licensing troubleshooting article? If you able to share the result of the bat file, please attach to this post. If you would prefer not to share the file publicly, can you create a support case and attach the file to it.
The results of the troubleshooting bat file should give a good starting point.
It may also be worthwhile going through the Initial Troubleshooting steps of the article linked above.
Thanks! I'll create a support ticket then.
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