Why is this happening? What can I do to resolve?
Solved
In FME Server 2016 + I am unable to request a license through the web interface with the following error: "Failed to retrieve license request connection info."
+20- Safer
- 3719 replies
Best answer by catatsafe
The "Failed to retrieve license request connection info." can occur for a number of reasons including: if the machine you are licensing is not connected to the internet, if our licensing service is down, if there are any firewall/ port issues not allowing the request through, or if on a cloud hosted environment the url to the licensing service is not whitelisted.
In any of these cases, please use the manual/offline .json method and send the resultant file to codes@safe.com.
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It may be an old question, an answered question, an implemented idea, or a notification-only post.
Please check post dates before relying on any information in a question or answer.
For follow-up or related questions, please post a new question or idea.
If there is a genuine update to be made, please contact us and request that the post is reopened.
The "Failed to retrieve license request connection info." can occur for a number of reasons including: if the machine you are licensing is not connected to the internet, if our licensing service is down, if there are any firewall/ port issues not allowing the request through, or if on a cloud hosted environment the url to the licensing service is not whitelisted.
In any of these cases, please use the manual/offline .json method and send the resultant file to codes@safe.com.