TrimbleUnityConnector - Creating WO, Template Options Missing

Hi ​@cratcliff, would you be able to confirm in Trimble Unity Maintain whether the “Wastewater - Sewer Manholes” Entity Type has any Work Order Templates with the “General Maintenance” Category? This can be found in the Admin page > Configure > Work Activity Templates > Work Order Templates in Trimble Unity Maintain. Sample screenshot below:

If you’ve selected “General Maintenance” as the Category, but none of the Work Order Templates for the Entity Type you’ve selected use “General Maintenance” as their Category, then the Work Order Template window will not pre-populate values since it can’t find a match. A quick way to check this would be to check the templates in Trimble Unity Maintain or to change the Category in the TrimbleUnityConnector to a different value.

Hello, 

We’re currently on CityWorks, moving to Trimble Unity Maintain in the next several months. I can confirm we have Work Order templates under General Maintenance for that entity type. I should have mentioned it in the initial post; it doesn’t matter which category or asset type I select, the templates do not populate regardless of the previous parameters.

Thanks for your reply!

​@cratcliff apologies for the delayed reply as I was out of office last week. I’ll take a look into this with our Cityworks instance and see if I can reproduce the issue. It’ll be interesting to see if you still encounter this issue once you’ve moved to Unity Maintain in the next couple of months. 

Thanks!