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Failed to load profile

  • August 9, 2018
  • 2 replies
  • 10 views
paalped
Contributor
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So I try to update my profile, but I continuesly encounter this problem:

Failed to load profile.

Since the report a bug only contains category issues about the software, I though I should post it here if anyone else is encountering the same problem.

So what can I do to fix this?

Best answer by hollyatsafe

Hi @paalped,

Due to the current authentication set up you will not be able to change your email or username but you should be able to change your password. If you would like to make a change to your username or email please send in a request either through Live Chat or the Report a Problem page and we can put those changes into effect for you. If you make a request please be sure to include your current details as well as the change you would like to make.

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    2 replies

    H
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    • hollyatsafe
    • 719 replies
    • August 9, 2018
    Hi @paalped,

     

    Were you able to enter your log in details and then this error occurs? What were you trying to edit in your profile?

     

    H
    Forum|alt.badge.img+2
    • hollyatsafe
    • 719 replies
    • Best Answer
    • August 9, 2018

    Hi @paalped,

    Due to the current authentication set up you will not be able to change your email or username but you should be able to change your password. If you would like to make a change to your username or email please send in a request either through Live Chat or the Report a Problem page and we can put those changes into effect for you. If you make a request please be sure to include your current details as well as the change you would like to make.

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