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Question

Emailing a Survey123 Report using FME Flow Issue

  • March 3, 2026
  • 2 replies
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ajohnson_wsb
Contributor
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Hi everyone,

I’m new to the FME world and trying to implement one of the automation workflows for Survey123 Report Generation and I’m wondering if anyone has run into this similar issue.

I’ve followed the workflow here: https://support.safe.com/hc/en-us/articles/25407476227725-Emailing-a-Survey123-Report-using-FME-Flow but I’m having issues on Part 2, Step 4: Run the workspace.

I can run the workspace but it’s failing on the Survey123ReportGetter transformer. It’s a general error stating ‘ArcGIS Online report job failed or returned an unknown status’. I can see in Survey123 within ArcGIS Online that the report has indeed kicked off and is generated, but my belief is that it is taking too much time to return that info back to FME so FME says its a failure. Currently in my workbench, that failure is occuring within a minute and I know that the Survey123 report process can take a little bit more time than that.

Has anyone seen if there is a way to let this Survey123ReportGetter transformer process for a few minutes while the report is generating? Or if anyone any other ideas that would be great. 

 

    2 replies

    matt.m-at-safe
    Safer
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    Hi ​@ajohnson_wsb 

    It does sound like a timeout issue based on what you described, but to help troubleshoot, could you try running the report in Survey123 and making sure it works there? 

    • In Survey123, click the Data tab
    • Click Report
    • Select a response/record
    • Choose the same report template you’re using in the transformer
    • Enter the same filename and choose the same format that you’re using in the transformer

    This essentially submits the same job FME does behind the scenes. 

    If it works in Survey123, just not in FME, could you share the full error being returned in that attribute value?

    Thanks!

    ajohnson_wsb
    Contributor
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    • ajohnson_wsbContributor
    • Author
    • Contributor
    • March 6, 2026

    Hi ​@mattmatsafe thanks for getting back to me. I tested this again in FME workbench and it appears that the error is no longer showing. This may have been just a temporary issue in ArcGIS Online or something. Either way, I was able to complete the demo for Survey123 Reports. Thanks for the support!

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