For those of us in other hemispheres, it is often difficult to catch your guys online (9-12 and 1-4 just doesn't cut it these days).
Have you got any plans to increase the hours? - perhaps using global partners?
Thanks
Archived
Extend Live Chat to 24/7
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+63
I am one of those global partners and while I don't offer a live chat option I do offer the same kind of support through email and phone for clients who have an AMC with me. If you purchased FME through a partner I would recommend you check with them to see what they can offer.
+25- Supporter
Hi @markdmclean - your local FME partner will help you with this hopefully - find all of them here: https://www.safe.com/partners/partner-locator/
+3- Contributor
Thanks sigtill. I do work with local partners, but enjoy the instant chats with FME support when they are online.
+3- Contributor
Thanks redgeographics. I work with/for a global partner, but often need quick/snappy responses, which the online chat is usually very good at assisting with. Being 18 hours ahead of Vancouver time means the current window of opportunity is very limited.
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