Hi,

We have an issue with backups on our acceptance FME Server 2019.2 build 19801

We use IIS Application Request Routing and have https: configured with a certificate.

 

We are getting the error: Unable to retrieve backup from FME Server `https://fmeserverurl:433' Please ensure that the credentials are correct and that user `admin' has fmesuperuser role. The error was: Couldn't connect to server.'

We are logged in as admin on the server. Has anyone experienced this before?

Annette

 

Full log file:

54HTTPCaller (HTTPFactory): HTTP/FTP transfer error: 'Couldn't connect to server'55HTTPCaller (HTTPFactory): Please ensure that your network connection is properly set up56HTTPCaller (HTTPFactory): No proxy settings have been entered. If you require a proxy to access external URLs, please ensure the appropriate information has been entered57The below feature caused the translation to be terminated58Storing feature(s) to FME feature store file `F:\\Apps\\Safe Software\\FME Server\\resources\\logs\\engine\\current\\jobs\\0\\job_299_log.ffs'59+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++60Feature Type: `HTTPCaller_<REJECTED>'61Attribute(32 bit unsigned integer): `_creation_instance' has value `0'62Attribute(string) : `_error' has value `Couldn't connect to server'63Attribute(string) : `_http_status_code' has value `'64Attribute(string) : `_response_file_path' has value `F:\\Apps\\Safe Software\\FME Server\\resources\\backups\\ServerConfigPackage.fsconfig'65Attribute(string) : `fme_feature_type' has value `Creator'66Attribute(string) : `fme_geometry' has value `fme_undefined'67Attribute(string) : `fme_rejection_code' has value `NO_RESULT'68Attribute(string) : `fme_type' has value `fme_no_geom'69Coordinate System: `'70Geometry Type: IFMENull71===========================================================================72Terminator (TestFactory): Terminator: Termination Message: 'Unable to retrieve backup from FME Server `https://fmeserverurl:433' Please ensure that the credentials are correct and that user `admin' has fmesuperuser role. The error was: Couldn't connect to server.'73Terminator: Termination Message: 'Unable to retrieve backup from FME Server `https://fmeserverurl:433' Please ensure that the credentials are correct and that user `admin' has fmesuperuser role. The error was: Couldn't connect to server.'742020-01-23 13:19:54| 0.7| 0.0|ERROR |75A fatal error has occurred. Check the logfile above for details