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Question

License Server Issues

  • May 22, 2025
  • 1 reply
  • 62 views

blade
Participant
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Having an issue where users using the Palo Alto VPN can't get licenses assigned.

The logs show that they can can connect to the server but the logs show that lmgrd is not running(it is).  It's works fine without the VPN
 

2025-05-22 15:52:28 Connected to a license service running on standard port 27000 on server  (x.xx.xxx.xx)
2025-05-22 15:53:13 Checking whether the license service offers FME licenses
2025-05-22 15:53:13 The license service running on port 27000 on server  (x.xx.xx.xx) does not appear to offer FME licenses. It provided the following vendor information: lmgrd is not running: License server machine is down or not responding. (-96,7:11001 "WinSock: Host not found (HOST_NOT_FOUND)")
2025-05-22 15:53:13 The license service(s) tested on server  (x.xxx.xx.x) do not appear to offer FME licenses. Please have your system administrator check that a SAFE license service is running on the correct port (standard ports are between 27000 and 27009)

 

Our vendor port is set at 27010

Any ideas?



 


 

1 reply

alexbiz
Enthusiast
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  • Enthusiast
  • May 23, 2025

Did you try to telnet on x.x.x.x:27010 ?

Here’s the troubleshooting guide for floating license : 
https://support.safe.com/hc/en-us/articles/25407618595213-Floating-License-Troubleshooting


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