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Question

FME License Assistant Showing Incorrect “In Use” Count vs LMTOOLS

  • June 16, 2026
  • 0 replies
  • 4 views

joshianu27
Participant

I’m experiencing a discrepancy between LMTOOLS and the FME Form License Assistant, and I’d appreciate any insight or guidance.

Environment

  • FME Form (floating license)
  • License server managed via LMTOOLS (FlexNet)

Issue

  • LMTOOLS shows:

Feature usage info:

 

Users of FME:  (Total of 3 licenses issued;  Total of 0 licenses in use)

Users of FME_GUI:  (Total of 3 licenses issued;  Total of 0 licenses in use)

 

  • FME License Assistant shows:
    • 3 total seats
    • 1 license in use
    • 2 licenses available

What I’ve already tried

  • Restarted the license server via LMTOOLS (Stop/Start)
  • Confirmed via Server Status Enquiry that no users are consuming licenses
  • Closed all FME applications
  • Ensured no FME processes are running on client machines

 

Despite the server reporting zero usage, the License Assistant still shows one license in use, which suggests a possible:

  • Client-side cache issue
  • Stale session
  • Delay in license usage synchronization

Questions

  1. Has anyone encountered a mismatch like this between LMTOOLS and FME License Assistant?
  2. Is there a recommended way to force-refresh or clear the client-side license state?
  3. Are there known caching or heartbeat behaviors in FlexNet/FME that could explain this?

No users are currently blocked, but I want to make sure the license state is accurate and avoid confusion going forward.