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Question

FME License Assistant Showing Incorrect “In Use” Count vs LMTOOLS

  • June 16, 2026
  • 1 reply
  • 24 views
joshianu27
Participant

I’m experiencing a discrepancy between LMTOOLS and the FME Form License Assistant, and I’d appreciate any insight or guidance.

Environment

  • FME Form (floating license)
  • License server managed via LMTOOLS (FlexNet)

Issue

  • LMTOOLS shows:

Feature usage info:

 

Users of FME:  (Total of 3 licenses issued;  Total of 0 licenses in use)

Users of FME_GUI:  (Total of 3 licenses issued;  Total of 0 licenses in use)

 

  • FME License Assistant shows:
    • 3 total seats
    • 1 license in use
    • 2 licenses available

What I’ve already tried

  • Restarted the license server via LMTOOLS (Stop/Start)
  • Confirmed via Server Status Enquiry that no users are consuming licenses
  • Closed all FME applications
  • Ensured no FME processes are running on client machines

 

Despite the server reporting zero usage, the License Assistant still shows one license in use, which suggests a possible:

  • Client-side cache issue
  • Stale session
  • Delay in license usage synchronization

Questions

  1. Has anyone encountered a mismatch like this between LMTOOLS and FME License Assistant?
  2. Is there a recommended way to force-refresh or clear the client-side license state?
  3. Are there known caching or heartbeat behaviors in FlexNet/FME that could explain this?

No users are currently blocked, but I want to make sure the license state is accurate and avoid confusion going forward.

    1 reply

    desiree_at_safe
    Safer
    Forum|alt.badge.img+20

    Hi ​@joshianu27! The discrepancy you're seeing between LMTOOLS and the License Assistant could be due to stale .dat files on one of your client machines. The *.dat files are local license files used to connect to your license server in subsequent sessions (avoids repeated prompting), but can sometimes hold onto stale state.

    The fix is to delete those files from the affected client machine(s) and reconnect through the Licensing Assistant. Our Floating License Troubleshooting article covers this under "Are there previous .dat files present on your client machine?" and mentions those file locations for Windows, macOS, and Linux.

    Hope this helps! 

    Happy FME-ing!

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