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Passing Cityworks Data to web hook

  • February 6, 2026
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rjohnsoncos
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I have a working workbench that accepts a user parameter for a Cityworks WorkOrderSid.  I have a FWM Flow Webhook setup per instructions.  I think my issue is that the work order sid is not getting transfered as expected.  Here is a screenshot of the CW Template Details: 

I think the Template text is wrong because im getting an error in FLOW:

it looks like the auth code is getting passed in to the WorkorderSID?

Let me know if you need to see any other part of the setup...

Best answer by aaron.hillier

Hi ​@rjohnsoncos

Hmm, that is definitely strange! I think this one might be better suited for a support ticket. In your ticket, if you could please share the workspace, as well as a full job log from when this failed in Flow, that would be super helpful!

Thanks,

- Aaron H.

3 replies

aaron.hillier
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Hi ​@rjohnsoncos,

 

I’m sorry to hear that you’re running into this issue! Could you please try the following template in CityWorks and see if you get the same error?…

{"WorkOrderId":"~~WorkOrderId~~”}

 

Thanks,

 

- Aaron H.


rjohnsoncos
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  • February 9, 2026

tried but still getting an error of some sort.  I really looks as though the auth token is getting passed to the workofersid value?

 

 


aaron.hillier
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  • February 9, 2026

Hi ​@rjohnsoncos

Hmm, that is definitely strange! I think this one might be better suited for a support ticket. In your ticket, if you could please share the workspace, as well as a full job log from when this failed in Flow, that would be super helpful!

Thanks,

- Aaron H.