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Passing Cityworks Data to web hook

  • February 6, 2026
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rjohnsoncos
Contributor
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I have a working workbench that accepts a user parameter for a Cityworks WorkOrderSid.  I have a FWM Flow Webhook setup per instructions.  I think my issue is that the work order sid is not getting transfered as expected.  Here is a screenshot of the CW Template Details: 

I think the Template text is wrong because im getting an error in FLOW:

it looks like the auth code is getting passed in to the WorkorderSID?

Let me know if you need to see any other part of the setup...

Best answer by aaron-at-safe

Hi ​@rjohnsoncos

Hmm, that is definitely strange! I think this one might be better suited for a support ticket. In your ticket, if you could please share the workspace, as well as a full job log from when this failed in Flow, that would be super helpful!

Thanks,

- Aaron H.

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    3 replies

    aaron-at-safe
    Safer
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    Hi ​@rjohnsoncos,

     

    I’m sorry to hear that you’re running into this issue! Could you please try the following template in CityWorks and see if you get the same error?…

    {"WorkOrderId":"~~WorkOrderId~~”}

     

    Thanks,

     

    - Aaron H.

    rjohnsoncos
    Contributor
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    • rjohnsoncosContributor
    • Author
    • Contributor
    • February 9, 2026

    tried but still getting an error of some sort.  I really looks as though the auth token is getting passed to the workofersid value?

     

     

    aaron-at-safe
    Safer
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    • aaron-at-safeSafer
    • Safer
    • Best Answer
    • February 9, 2026

    Hi ​@rjohnsoncos

    Hmm, that is definitely strange! I think this one might be better suited for a support ticket. In your ticket, if you could please share the workspace, as well as a full job log from when this failed in Flow, that would be super helpful!

    Thanks,

    - Aaron H.

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