I can send email with the Emailer transformer, but not with the notification/subscription service

Hi,

I have FME Server 2018.1.1.1 - Build 18578 - win64 running on an Amazon EC2 instance and I want to use my company's Amazon SES service to send emails. When using the Emailer transformer, I can send emails without any problems. But using the exact same details (host, username, password, port, etc.) when I try to setup email notification, I just get error messages saying "SSL error occurred. Ensure connection security and port are correct " when trying the "SSL/TLS" option, and "Unable to connect to the email server. Ensure account and password is correct" when trying the "StartTLS" option.

The only difference between the Emailer transformer and the notification setup screen, is that I have to explicitly set encryption to TLS for the Emailer to work. But for the notification setup screen, I can only choose between "SSL/TLS" and "StartTLS" -- not just TLS.

Are there any log files I could read to find more detailed or specific errors on what went wrong when attempting to setup my notification with Amazon SES? Is there any way I can explicitly set the encryption for notifications to use TLS instead of SSL, like I have to do to make the Emailer transformer work? My FME Server engines service is running with a different log-on user than the other FME services, could that be the issue?

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Hi @skagen,

Take a look at the Resources>Logs>core>current>subscribers>fmeservercore_email.log file.

It should have a little more info coming back from AWS. It could be encryption related but it shouldn't be related to the User Account Running the service.

I've had problems trying to send emails using an SES Email, however, it was because the email I was using in the FROM field wasn't registered with the SES Service. We use the SSL/TLS connection security and it works no problems (We are still on FME 2017.1 though).

Hi,

Thank you @virtualcitymatt

All the details are identical to the details I used for the Emailer transformer, including the "From" address. The only difference between the Emailer transformer and the notification service is the encryption type, where the Emailer transformer has to be set to "TLS" for it to work, but none of encryption options for the notification service seems to work.

The closest thing I could find was "C:\\ProgramData\\Safe Software\\FME Server\\resources\\logs\\core\\current\\subscribers\\email.log" (slightly different file name), but all it contains is this:

Fri-04-Jan-2019 10:19:29.791 AM INFORM main 801024 : SMTP Server : email-smtp.eu-west-1.amazonaws.com:587

Fri-04-Jan-2019 10:19:29.792 AM INFORM main 801025 : SMTP Account : censored

Fri-04-Jan-2019 10:19:29.793 AM INFORM main 801026 : Connection Security : STARTTLS

Fri-04-Jan-2019 10:19:29.793 AM INFORM main 801013 : Default Recipients : skjalg.axelsen.skagen@bym.oslo.kommune.no

Fri-04-Jan-2019 10:47:27.164 AM INFORM main 801024 : SMTP Server : email-smtp.eu-west-1.amazonaws.com:587

Fri-04-Jan-2019 10:47:27.164 AM INFORM main 801025 : SMTP Account : censored

Fri-04-Jan-2019 10:47:27.165 AM INFORM main 801026 : Connection Security : STARTTLS

Fri-04-Jan-2019 10:47:27.165 AM INFORM main 801013 : Default Recipients : skjalg.axelsen.skagen@bym.oslo.kommune.no

Fri-04-Jan-2019 10:47:32.261 AM INFORM main 801024 : SMTP Server : email-smtp.eu-west-1.amazonaws.com:587

Fri-04-Jan-2019 10:47:32.261 AM INFORM main 801025 : SMTP Account : censored

Fri-04-Jan-2019 10:47:32.267 AM INFORM main 801026 : Connection Security : STARTTLS

Fri-04-Jan-2019 10:47:32.276 AM INFORM main 801013 : Default Recipients : skjalg.axelsen.skagen@bym.oslo.kommune.no

(and so on)

Do I have to turn on verbose somewhere in any of my config files to get more details in this log file?