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Question

Hub transformers not displaying when I type on the canvas

  • July 23, 2018
  • 3 replies
  • 66 views
moberdries
Contributor
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I recently had to rebuild a laptop from Windows 7 to Windows 10. I installed FME again (2017.1.2) but on this install I can no longer see the hub transformer options when I type a transformer name on the canvas. I have played with proxy setting, but that makes no difference, and I can browse the hub transformers via the Navigator so it not a firewall issue?

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3 replies

moberdries
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  • July 23, 2018

Hmmm - I opened Tools > FME Options > Default Paths and checked "Use offline Help" and everything started working. Not sure why there is a dependency here with seeing the Hub transformers but it fixed the problem.

xiaomengatsafe
Safer
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Hmmm - I opened Tools > FME Options > Default Paths and checked "Use offline Help" and everything started working. Not sure why there is a dependency here with seeing the Hub transformers but it fixed the problem.

Hi @MOberdries, Good to see that you've found a workaround. Our team is hoping to confirm this is not a more wide spread issue. Would you mind testing this in FME 2018.1 (available here)? If you can consistently reproduce the problem in 2018.1, when Offline Help is turned off, could you please share the following information to help us investigate further?

 

Since these information may be sensitive, the best way to share with us is to use this problem report form. And for context, please reference this Q&A; thread.

 

Thank you!
moberdries
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  • moberdriesContributor
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  • July 24, 2018

Hi Xiaomeng,

I am working on a client site and the upgrade process is protracted. However a 2018.1 upgrade is scheduled in a couple of week so I will let you know what I find.

Regards

Mike

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