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Adding transformers from FME store fails

T
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Dear FME community,

 

 

when I try to connect to the FME store, it always fails to load the transformers. I can see what transformers are available, but there is no way to add them.

 

 

I get's the following message for example (see also the attachment):

 

"Could not download 'PythonEmailer'-

 

A problem was encountered while trying to download from FME store."

 

 

In the network settings menue I have set the option to "Use system proxy setting" and I also have writing permissions in my FME installation folder.

 

 

Is there anything what I can do to load the transformers from store?

 

 

Kind regards

 

Thomas

Best answer by mark2atsafe

Just to let you know that this issue was marked as fixed by our developers. It was fixed in build 15571. I don't know when the next upload will be, but I suspect it will be build 15572 and it will be uploaded probably today or tomorrow.

 

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    17 replies

    takashi
    Influencer
    • takashiInfluencer
    • November 12, 2015
    Hi,

     

     

    I found the same message in FME 2015.1.3 build 15570, but it didn't appear with 2015.0 and 2016.0 beta. Looks like it's an issue specific to 2015.1.3. Which version are you using?

     

    In the interim, try downloading transformers from the FME Store site.

     

     

    Takashi
    david_r
    Celebrity
    • david_rCelebrity
    • November 12, 2015
    Hi

     

     

    I have also seen this bug, and it has been reported to Safe.

     

     

    Downloading the custom transformer and manually copying the files into the <My Documents>\\FME\\Transformers and restarting FME Desktop works, though.

     

     

    David

     

    T
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    • thomask
    • Author
    • November 12, 2015
    I'm using a 64bit FME 2015.1.0.2 (Build 15482) on WIN64. Guess I will try it with the manuell download of the transformer then. Many thanks for the help!

     

    mark2atsafe
    Safer
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    • mark2atsafeSafer
    • Safer
    • Best Answer
    • November 16, 2015
    Just to let you know that this issue was marked as fixed by our developers. It was fixed in build 15571. I don't know when the next upload will be, but I suspect it will be build 15572 and it will be uploaded probably today or tomorrow.

     

    M
    Forum|alt.badge.img
    • m
    • December 2, 2015

    I have the same problem on my system. This morning i did install the latest build 15573. But the problem is still the same: "Could not download 'Transformer name'. Any suggestions?

    erik_jan
    Contributor
    Forum|alt.badge.img+18
    • erik_janContributor
    • Contributor
    • December 2, 2015

    Have you tried copying any random file into <My Documents>\\FME\\Transformers ?

    That would exclude the authorization failure.

    mark2atsafe
    Safer
    Forum|alt.badge.img+44
    • mark2atsafeSafer
    • Safer
    • December 2, 2015
    m wrote:

    I have the same problem on my system. This morning i did install the latest build 15573. But the problem is still the same: "Could not download 'Transformer name'. Any suggestions?

    The fix for that known issue was definitely in build 15571 (or higher) so it doesn't sound like it could or should be the same problem. Can you try checking your network settings (as the original poster did) and if that doesn't help please contact the support team for more assistance (http://safe.com/support)

    fme4fsj
    Contributor
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    • fme4fsjContributor
    • Contributor
    • March 29, 2016

    It doesn't appear to be fixed in 2015.1.3.1 (20151117 - Build 15573 - macOS). No message that I see. Just doesn't work. I am reluctant to change my proxy settings. I will if another mac user can confirm that it is fixed. I also tried downloading from the FME store but the transformers I downloaded are .fmx files and in the MacOS version they are ,htm files. They don't appear to work. Does anyone know a fix to use these in MacOS version?

    rudy_v
    Contributor
    Forum|alt.badge.img+6
    • rudy_vContributor
    • Contributor
    • August 3, 2016

    this appear random on 2016.1 also, yesterday i could download from FME Store, but today it fails.

    It works in FME 2014 just tried it now. This seems to be a general buggy FME store download that persists from 2015 onwards

    "There was an error downloading the latest version of PythonEmailer. Using already downloaded version instead".

    tried on 2014

    Connecting to FME Store...

    Successfully connected to FME Store.

    Downloading 'AzimuthCalculator.fmx'...

    Successfully downloaded 'AzimuthCalculator.fmx' to 'C:\\Users\\rudvog\\AppData\\Roaming\\Safe Software\\FME\\FME Store\\Transformers\\AzimuthCalculator.fmx'.

    T
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    • thomask
    • Author
    • August 3, 2016
    rudy_v wrote:

    this appear random on 2016.1 also, yesterday i could download from FME Store, but today it fails.

    It works in FME 2014 just tried it now. This seems to be a general buggy FME store download that persists from 2015 onwards

    "There was an error downloading the latest version of PythonEmailer. Using already downloaded version instead".

    tried on 2014

    Connecting to FME Store...

    Successfully connected to FME Store.

    Downloading 'AzimuthCalculator.fmx'...

    Successfully downloaded 'AzimuthCalculator.fmx' to 'C:\\Users\\rudvog\\AppData\\Roaming\\Safe Software\\FME\\FME Store\\Transformers\\AzimuthCalculator.fmx'.

    Hi @rudy_v, perhaps you could also inform Safe about it. Hope there will be a solution for it soon.

    Best wishes,

    Thomas

    rudy_v
    Contributor
    Forum|alt.badge.img+6
    • rudy_vContributor
    • Contributor
    • September 12, 2016

    FME 2016 and beyond is not very proxy aware, and sometimes fails on connecting to store. In our network we have a firewall and proxy, and for some reason FME gets confuse with the proxy, and bypass it completely and tries to connect through the firewall, and therefore are blocked

    rudy_v
    Contributor
    Forum|alt.badge.img+6
    • rudy_vContributor
    • Contributor
    • October 4, 2016

    Hi All,

    FME Desktop still does not work downloading from FME store, tested on 2016.1.2.1 and 2017 beta. It seems that sometimes it uses the proxy and it works, but most of the time it seems not to be aware of the proxy and tries to connect through the firewall, which is blocked

    I know the workaround is to copy to the custom folder, but this is been an issue since 2015, works well in 2014

    Come on safe please fix

    mark2atsafe
    Safer
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    • mark2atsafeSafer
    • Safer
    • October 5, 2016

    OK, since this is an older question I'm unsure as to how many people are still experiencing problems.

    So... I created an 'idea' here. If you have problems connecting to the FME store/hub then please upvote that idea and leave a message about the problem.

    Also it's a good idea to contact the Safe support team (safe.com/support) to formally register the issue. Currently I see no reports filed with the developers, so they will be unaware of any problems.

    rudy_v
    Contributor
    Forum|alt.badge.img+6
    • rudy_vContributor
    • Contributor
    • October 10, 2016
    mark2atsafe wrote:

    OK, since this is an older question I'm unsure as to how many people are still experiencing problems.

    So... I created an 'idea' here. If you have problems connecting to the FME store/hub then please upvote that idea and leave a message about the problem.

    Also it's a good idea to contact the Safe support team (safe.com/support) to formally register the issue. Currently I see no reports filed with the developers, so they will be unaware of any problems.

    Hi Mark,

     

     

    A formal support call has been logged with safe, regarding FME connecting to the hub store. I find it a bit strange that nobody has flagged this an issue. Currently i think FME desktop and or Server does not work well with proxy servers 2016+. It worked perfectly in version 2014. Currently if you use 2016 it sometimes uses the proxy then the sore works OK, but in most cases it goes directly to the firewall, without even using proxy at all, and then it fails (blocked). It should use the proxy all the time.

     

     

    rudy_v
    Contributor
    Forum|alt.badge.img+6
    • rudy_vContributor
    • Contributor
    • October 10, 2016
    mark2atsafe wrote:
    Just to let you know that this issue was marked as fixed by our developers. It was fixed in build 15571. I don't know when the next upload will be, but I suspect it will be build 15572 and it will be uploaded probably today or tomorrow.

     

    this has not been fixed, still persist in 2016.1 and in beta of 2017

     

     

    G
    Forum|alt.badge.img

    This is the current list of hosts that should be whitelisted in a firewall/proxy setup to download custom transformers from FME Hub with FME Workbench:

    https://fmehubproductionopsworks-appstorage-c2mc055amzj1.s3.amazonaws.com
https://cloud-cdn.safe.com
https://hub.safe.com
http://store.safe.com

    (http://store.safe.com should be only needed for pre 2017 Workbenches)

    Keywords: fme hub firewall troubleshooting

    rylanatsafe
    Safer
    Forum|alt.badge.img+13
    • rylanatsafeSafer
    • Safer
    • September 12, 2017
    gerhardatsafe wrote:

    This is the current list of hosts that should be whitelisted in a firewall/proxy setup to download custom transformers from FME Hub with FME Workbench:

    https://fmehubproductionopsworks-appstorage-c2mc055amzj1.s3.amazonaws.com
https://cloud-cdn.safe.com
https://hub.safe.com
http://store.safe.com

    (http://store.safe.com should be only needed for pre 2017 Workbenches)

    Keywords: fme hub firewall troubleshooting

    Please also see: URLs Used by FME

     

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