I cannot find what my current license serial number is to input into the upgraded 2018 FME Server license area. the temporary works for 7 days but want to use the license i had for 2015 server on 2018 server,
Question
I am changing servers and upgrading my FME Server to 2018 but cannot find my serial number to license properly once installed on the new server. where can I find this?
This post is closed to further activity.
It may be an old question, an answered question, an implemented idea, or a notification-only post.
Please check post dates before relying on any information in a question or answer.
For follow-up or related questions, please post a new question or idea.
If there is a genuine update to be made, please contact us and request that the post is reopened.
It may be an old question, an answered question, an implemented idea, or a notification-only post.
Please check post dates before relying on any information in a question or answer.
For follow-up or related questions, please post a new question or idea.
If there is a genuine update to be made, please contact us and request that the post is reopened.
- 8391 replies
If you cannot find your serial number, you should contact your FME Server reseller and ask them, they have the serial number on file.
If you cannot find your serial number, you should contact your FME Server reseller and ask them, they have the serial number on file.
Thanks David, that was my first thought as well. I have contacted Safe via email/sales rep. but hadn't gotten a response back.
+18- Supporter
- 1442 replies
Thanks David, that was my first thought as well. I have contacted Safe via email/sales rep. but hadn't gotten a response back.
Still quite early there....:)
- 8391 replies
It was 2+ days ago. ;)
After 2 days I'd expect a reply... Perhaps try the live chat in the lower right of this page, they should come online fairly soon.
After 2 days I'd expect a reply... Perhaps try the live chat in the lower right of this page, they should come online fairly soon.
I'll give that a shot. It seems every time I have tried to Chat, they've been offline. Thanks for the suggestions.
- 8391 replies
I'll give that a shot. It seems every time I have tried to Chat, they've been offline. Thanks for the suggestions.
You may already know this, but if you bought your FME Server license from a local reseller, it's them you should contact for your serial number, not Safe. As a bonus, they probably have office hours more aligned with yours.
It was 2+ days ago. ;)
Sorry @zcherve, Monday was a holiday here but I would have expected that you would have had a reply yesterday, so perhaps your request got lost in cyberspace :( David is right, please try chat we are online now. (9am-12pm and 1pm-4pm M-F Pacific Time)
Also if you have the license file from your old Server installation ( it would have been in the flexnet directory for 2015), the serial number is located there. Or on any purchase confirmation email, or annual maintenance email there would be a reference to the serial number.
Cheers!
Sorry @zcherve, Monday was a holiday here but I would have expected that you would have had a reply yesterday, so perhaps your request got lost in cyberspace :( David is right, please try chat we are online now. (9am-12pm and 1pm-4pm M-F Pacific Time)
Also if you have the license file from your old Server installation ( it would have been in the flexnet directory for 2015), the serial number is located there. Or on any purchase confirmation email, or annual maintenance email there would be a reference to the serial number.
Cheers!
Thanks for the info, Cat! Much appreciated.