Skip to main content

Installing FME 2023.0.1 doens't deliver the possibility to download and install transformers such as 'Emailer'. FME seems not to find the (correct) interpreter.

 

See long error message below:

 

"

An error occurred while installing Python package with 'pip install --force-reinstall --no-deps --no-index --find-links C:\\Users\\YairLevy.AzureAD\\AppData\\Roaming\\Safe Software\\FME\\Packages\\23332-win64\\PackageFiles\\safe.emailer\\python --target C:\\Users\\YairLevy.AzureAD\\AppData\\Roaming\\Safe Software\\FME\\Packages\\23332-win64\\python\\safe.emailer --upgrade --no-compile fme-emailer' : INFORM: The workspace does not contain user Python. FME will attempt to use a Python 3.11+ interpreter

INFORM: Using Python interpreter from `C:\\Program Files\\FME\\fmepython311\\python311.dll' with PYTHONHOME `C:\\Program Files\\FME\\fmepython311'

INFORM: Python version 3.11 loaded successfully

Traceback (most recent call last):

 File "<frozen runpy>", line 198, in _run_module_as_main

 File "<frozen runpy>", line 88, in _run_code

 File "C:\\Program Files\\FME\\python\\pip\\__main__.py", line 29, in <module>

  from pip._internal.cli.main import main as _main

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\cli\\main.py", line 9, in <module>

  from pip._internal.cli.autocompletion import autocomplete

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\cli\\autocompletion.py", line 10, in <module>

  from pip._internal.cli.main_parser import create_main_parser

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\cli\\main_parser.py", line 9, in <module>

  from pip._internal.build_env import get_runnable_pip

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\build_env.py", line 19, in <module>

  from pip._internal.cli.spinners import open_spinner

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\cli\\spinners.py", line 9, in <module>

  from pip._internal.utils.logging import get_indentation

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\utils\\logging.py", line 29, in <module>

  from pip._internal.utils.misc import ensure_dir

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\utils\\misc.py", line 43, in <module>

  from pip._internal.locations import get_major_minor_version

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\locations\\__init__.py", line 14, in <module>

  from . import _sysconfig

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\locations\\_sysconfig.py", line 11, in <module>

  from .base import change_root, get_major_minor_version, is_osx_framework

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\locations\\base.py", line 9, in <module>

  from pip._internal.utils import appdirs

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\utils\\appdirs.py", line 13, in <module>

  from pip._vendor import platformdirs as _appdirs

 File "C:\\Program Files\\FME\\python\\pip\\_vendor\\platformdirs\\__init__.py", line 44, in <module>

  PlatformDirs = _set_platform_dir_class() #: Currently active platform

          ^^^^^^^^^^^^^^^^^^^^^^^^^

 File "C:\\Program Files\\FME\\python\\pip\\_vendor\\platformdirs\\__init__.py", line 23, in _set_platform_dir_class

  from pip._vendor.platformdirs.windows import Windows as Result

 File "C:\\Program Files\\FME\\python\\pip\\_vendor\\platformdirs\\windows.py", line 3, in <module>

  import ctypes

 File "ctypes\\__init__.py", line 8, in <module>

ImportError: DLL load failed while importing _ctypes: The specified module could not be found.

 

Error in running the Python command 'python %0'

Program Terminating

 

Translation FAILED.

. An error occurred while installing package 'C:\\Users\\YairLevy.AzureAD\\AppData\\Roaming\\Safe Software\\FME\\Packages\\23332-win64\\PackageFiles\\safe.emailer'

 

"

 

(Re)installing FME doesn't help.

 

Any idea?

 

Thank you.

Hi @yair.levy​ sorry you've encountered this issue! The email package can be found here if you would like to reinstall the package: https://hub.safe.com/publishers/safe/packages/emailer

Maybe a different version would fix the issue, I'm not quite sure. If the issue persists after reinstalling the package from the Hub, I would suggest creating a case with us here: https://community.safe.com/s/submit-case


Reply