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One of my teammembers suffered a hardware crash recently. He got a replacement laptop from IT but it’s performance is terrible. When opening the Inspector, 3D mode returns next image:

It is a Lenovo Thinkpad P15 with an i7, 64GB ram and an NVIDEA RTX A2000 GPU. Windows 11.

My machine is almost the same spec and works flawless. Windows 10.

I know this question is not really FME related but what would be logical things to check / try to get it running the inspector in 3D?

What we did was install the latest videocard driver, but this did not change anything. Our IT is only staffed to solve Office365 problems, no help from there.

I wonder if downloading and installing the OpenGL 2 dependencies separately might help?
https://www.khronos.org/opengl/wiki/Getting_Started#Downloading_OpenGL

I wonder if downloading and installing the OpenGL 2 dependencies separately might help?
https://www.khronos.org/opengl/wiki/Getting_Started#Downloading_OpenGL

We installed the latest nvidea drivers but unfortunately this did not change anything. After trying for a week IT supplied another new laptop and took the other one in. Thanks for the suggestion, these are strange and annoying issues.

Is this going over remote desktop at all?  I had a similar issue - there was a configuration setting I needed to change and then it started working

Good one, but no, local laptop. Thanks.

​@virtualcitymatt , we are seeing this in our remote virtual desktops, can you please share the configuration setting that you mentioned to fix this problem? Thanks in advance.

​@virtualcitymatt , we are seeing this in our remote virtual desktops, can you please share the configuration setting that you mentioned to fix this problem? Thanks in advance.

I’ll be honest - I’ve forgotten exactly what the setting was and if I needed to set it on the computer with FME or the computer connecting to it.  

I think it was this that I read: https://answers.microsoft.com/en-us/windows/forum/all/use-host-gpu-in-remote-desktop-session/34e1fd21-bf52-4f73-9907-3ce7359546d8

I’m pretty sure the setting needed to be set on the machine you want to connect to rather than the one you want to connect from. 

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