Hi brandonguo,
I’m sorry to hear you’re experiencing this issue with FME Flow when trying to perform certain system configuration tasks. For the best results, I recommend opening a support case with us or the company you purchased FME from, as we can provide a more tailored experience that way.
In the meantime, you can try using Chrome’s Developer Tools to gather more information about the error. To do this, open FME Flow in Chrome, right-click anywhere on the page, and select "Inspect" to open Developer Tools. Then, navigate to the "Network" tab and attempt to trigger the error again by performing the action that causes the issue (such as creating a backup). Look for any red entries indicating failed requests, and click on them to see more details, including the request URL, response status, and any error messages. This might give you more clues about what’s going wrong.
Additionally, it’s important to check the fmeserver.log and your Tomcat logs for more details. The fmeserver.log can be found under Resources / Logs / core / current. The tomcat logs can be found in Logs / tomcat / <yourhostname>
Kind regards,
Sienna
We had the same problem with almost the same version
FME Flow 2024.0.3
Build 24220 - win64
We could not create a Backup and got the same error message.
Stopping and starting the Windows Services did the trick for us.