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BackupConfiguration.fmw "Unable to retrieve backup from FME Server..."


benvk
Contributor
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Hi all, I have done some searching for a solution but I have come up empty handed thus far, I am hoping someone can assist.

 

I am running the stock standard backupConfiguration.fmw that comes out of the box with FME Server, but each time I try to run it, I am getting the below error:

 

60	2022-6-15 08:03:49 | HTTPCaller (HTTPFactory): An error occurred while accessing the URL 'https://PANDORA:443/fmerest/v3/migration/backup/download'
61	2022-6-15 08:03:49 | The below feature caused the translation to be terminated
83	2022-6-15 08:03:49 | Terminator (TestFactory): Terminator: Termination Message: 'Unable to retrieve backup from FME Server `https://PANDORA:443' Please ensure that the credentials are correct and that user `benva' has fmesuperuser role. The error was: HTTP/1.1 401.'
84	2022-6-15 08:03:49 | HTTPCaller (HTTPFactory): Termination Message: '%0'
85	2022-6-15 08:03:49 | Creator_XML_Creator (CreationFactory): Terminator: Termination Message: 'Unable to retrieve backup from FME Server `https://PANDORA:443' Please ensure that the credentials are correct and that user `benva' has fmesuperuser role. The error was: HTTP/1.1 401.'

I have now confirmed that the user benva is fmesuperuser:

benva user management screen 

And then I have confirmed that we have not made any changes to the superuser role, this still has access to 'all permissions':

fmesuperuser role 

I then open the workspace on the server and run it manually (i enter my username and password) and it works fine.

run manually 

But opening the scheduled task, entering username/password and pressing 'trigger' it fails....

 

I am stumped as to what else I can check, the log seems to only indicate that the role is the issue.... 

 

Any thoughts/ideas?

 

Log file attached

 

Best answer by richardatsafe

Hi @benvk​ ,

 

Unfortunately, this looks like a bug where the password parameter might not be picked up correctly, which I will have fixed. In the mean-time would you be able to confirm that creating a new schedule that runs the backupConfiguration.fmw works? Thank you for letting us know about this issue.

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richardatsafe
Safer
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Hi @benvk​ ,

 

Unfortunately, this looks like a bug where the password parameter might not be picked up correctly, which I will have fixed. In the mean-time would you be able to confirm that creating a new schedule that runs the backupConfiguration.fmw works? Thank you for letting us know about this issue.


benvk
Contributor
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  • Contributor
  • October 21, 2022
richardatsafe wrote:

Hi @benvk​ ,

 

Unfortunately, this looks like a bug where the password parameter might not be picked up correctly, which I will have fixed. In the mean-time would you be able to confirm that creating a new schedule that runs the backupConfiguration.fmw works? Thank you for letting us know about this issue.

Sorry @richardatsafe​ I just logged in and realised I never responded to your question!

 

I can confirm creating a new schedule did allow the workspace to run without issue.

 

Thank you for your help.


benvk wrote:

Sorry @richardatsafe​ I just logged in and realised I never responded to your question!

 

I can confirm creating a new schedule did allow the workspace to run without issue.

 

Thank you for your help.

This worked for me too

Thanks

let us know when the bug is fixed


richardatsafe
Safer
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Hi @stevetaylor​ ,

 

This is fixed in FME Server 2022.0 onwards.


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