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FME integrating with a ticketing / service desk type application

  • February 28, 2018
  • 4 replies
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juliarozema
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Is FME already capable of working with a Service Desk / Ticketing type application?

 

Right now I am researching applications that I could use to manage emails & tickets (tasks). An idea (or hope) I have is for a user to email a zip file to a ticketing system, and then FME Server could be triggered to work along side the ticketing application to do some work with the zip file. We currently don't have a ticket management system, and so I am open to suggestions. Some cloud applications that I have seen online are: Zendesk, Freshdesk, or Freshservice.

Thank you for your time,

Best answer by geosander

I don't think that there are any "out-of-the-box" solutions, but you can integrate FME quite easily with any cloud service that offers a REST API.

Zendesk has one for instance: https://developer.zendesk.com/rest_api

Basically all you need is the HTTPCaller and some JSON transformers and you're good to go.

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4 replies

takashi
Influencer
  • takashiInfluencer
  • February 28, 2018

Hi @juliarozema, I'm not familiar with a ticketing service system, but hopefully Email notification (publication) service provided by FME Server might help you. It's quite easy to configure/use Email publishers. See these links to learn more.

geosander
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  • geosander
  • Best Answer
  • February 28, 2018

I don't think that there are any "out-of-the-box" solutions, but you can integrate FME quite easily with any cloud service that offers a REST API.

Zendesk has one for instance: https://developer.zendesk.com/rest_api

Basically all you need is the HTTPCaller and some JSON transformers and you're good to go.

juliarozema
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  • juliarozemaContributor
  • Author
  • Contributor
  • March 2, 2018
geosander wrote:

I don't think that there are any "out-of-the-box" solutions, but you can integrate FME quite easily with any cloud service that offers a REST API.

Zendesk has one for instance: https://developer.zendesk.com/rest_api

Basically all you need is the HTTPCaller and some JSON transformers and you're good to go.

Thank you for your feedback!

 

 

juliarozema
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  • juliarozemaContributor
  • Author
  • Contributor
  • March 2, 2018
takashi wrote:

Hi @juliarozema, I'm not familiar with a ticketing service system, but hopefully Email notification (publication) service provided by FME Server might help you. It's quite easy to configure/use Email publishers. See these links to learn more.

Thank you for your feedback!

 

 

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