We would like to convert a large number of scheduled FME flows we execute today via Autosys. Autosys has built-in integration with our Incident Management system (ServiceNow). So if any FME wokspace fails in the flow, it creates an incident in ServiceNow and our on call person is notified by ServiceNow.
Automations in FME Flow have the ability to execute a workspace on failure of a workspace, which could use the ServiceNow API. However, we have many flows with many workspace executions in each flow. We run 15 min, 30 min, hrly and daily flows.
What is the recommended best practice to integrate our incident management system into FME Flow. Some of the items:
- When we publish a workspace to flow what are the recommended services (ie Job submitter, Notification Service)?
- Flow - in the automation do we connect every workspace failure to a Topic then to a ServiceNow API call workspace to send info like workspace name and error code/msg info too? Or do we call the ServiceNow API call workspace only and if so where would we get the failure info?
