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Background Maps fail to open

ev_robin
Contributor
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I could use some help figuring out how to get MapQuest maps loaded in FME. I get a python exception when I try to load any background maps other than a WMS in the preview window and Data Inspector.

 

Python Exception <ImportError>: bad magic number in 'requests.packages': b'\x03\xf3\r\n'
Could not create Python Reader `MAPQUEST_WMTS'
A fatal error has occurred. Check the logfile above for details
Failed to open the dataset ''
DATASET INFO:
    DATASET: 
    NUMBER OF PARAMETERS: 2
        RETRIEVE_ALL_TABLE_NAMES = Yes
        _API_ACCESS_TOKEN = 3LjBtfAjxV6mr8nczRSuENeEtSk83gv7

 

I have an API key for MapQuest that was working in FME 2018, and I signed up for a new one in MapBox and found that I got the same error in FME 2019. I'm sure there is someone here a lot smarter than me who can figure this out, so thank you.

 

edit: I realize the problem is only using 64bit FME. I have a 32 bit version and a 64 bit version installed.

I had an error during the installation that said it couldn't shut down all the programs using a shared library (probably a python library, given the error).

5 replies

redgeographics
Celebrity
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Is the API key you used in FME 2018 still working?

And please forgive me for asking the obvious here... but you say you signed up for a new API key in MapBox, did you mean to write MapQuest?

ev_robin
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  • ev_robinContributor
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  • May 7, 2019
redgeographics wrote:

Is the API key you used in FME 2018 still working?

And please forgive me for asking the obvious here... but you say you signed up for a new API key in MapBox, did you mean to write MapQuest?

Hi, thanks for the reply. The API key still works on other computers with FME 2019. I don't have 2018 still installed on my computer to test, because I installed 2019 in place of 2018. I did actually get a MapBox API key as well. Just now I realized the issue is only with the 64 bit version. The 32 bit version works fine, but I mostly use 64 bit FME.

chrisatsafe
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  • chrisatsafeContributor
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  • May 7, 2019
bruttino wrote:

Hi, thanks for the reply. The API key still works on other computers with FME 2019. I don't have 2018 still installed on my computer to test, because I installed 2019 in place of 2018. I did actually get a MapBox API key as well. Just now I realized the issue is only with the 64 bit version. The 32 bit version works fine, but I mostly use 64 bit FME.

Hi @bruttino,

Did installing 64-bit FME 2019.0 resolve the issue or are you still unable to load the background map in FME 2019.0? I just tested the MapQuest background map on my machine using 64-ibt FME 2019.0 and I wasn't able to get the same error.

If you are still experiencing issues, I would recommend contacting our support team by Submitting a Case and including the FME report by running the system_information.bat from the General Troubleshooting | Gathering System Information article.

ev_robin
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  • ev_robinContributor
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  • May 7, 2019
chrisatsafe wrote:

Hi @bruttino,

Did installing 64-bit FME 2019.0 resolve the issue or are you still unable to load the background map in FME 2019.0? I just tested the MapQuest background map on my machine using 64-ibt FME 2019.0 and I wasn't able to get the same error.

If you are still experiencing issues, I would recommend contacting our support team by Submitting a Case and including the FME report by running the system_information.bat from the General Troubleshooting | Gathering System Information article.

Hi, I reinstalled FME 2019 and it worked! I should have tried that before. Anyways, thank you for your help! I remember getting a warning during installation of the 64 bit FME that it couldn't shut down all the programs the first time I installed.

chrisatsafe
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  • chrisatsafeContributor
  • Contributor
  • May 7, 2019
bruttino wrote:

Hi, I reinstalled FME 2019 and it worked! I should have tried that before. Anyways, thank you for your help! I remember getting a warning during installation of the 64 bit FME that it couldn't shut down all the programs the first time I installed.

Glad to hear! Thank you for following up @bruttino!

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