I've just checked and the database is working for me, so it's not down (at least not right now). It's likely there's a firewall preventing you access. Which errors specifically are you getting?

I can also confirm the connection using those details - I used PGAdmin to connect

Hello @benjaminj​, I can also confirm I can access the database right now. As @Hans van der Maarel​ said, it's most likely a firewall or other network issue preventing access. I'd contact your IT department or review your firewall settings. If you are using a VPN, I'd recommend trying to connect without a VPN as well; that is sometimes the culprit.