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Error:

An error occurred while installing package 'C:\\Users\\<accountname>\\AppData\\Roaming\\Safe Software\\FME\\Packages\\21789-win64\\PackageFiles\\safe.emailer': An error occurred while installing Python package with 'pip install --force-reinstall --no-deps --no-index --find-links C:\\Users\\<accountname>\\AppData\\Roaming\\Safe Software\\FME\\Packages\\21789-win64\\PackageFiles\\safe.emailer\\python --target C:\\Users\\<accountname>\\AppData\\Roaming\\Safe Software\\FME\\Packages\\21789-win64\\python\\safe.emailer --upgrade --no-compile fme-emailer' : Process crashed.

 

Done both as a std user or an admin. Same issue. Any assistance greatly appreciated.

 

 

fme-installer-error

Huh weird. What's the default python interpreter set to in FME options? Have you got any python related environment variables? 64 bit fme or 32 bit?

 

 


@virtualcitymatt​ is on the right track. FME packages failing to install are usually related to Python settings in FME. For example, this https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" alt="https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-errorhttps://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" target="_blank">recent https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" alt="https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" target="_blank">post notes that a package will fail to install if using a custom Python interpreter (Tools > FME Options > Translation > Python Interpreter > Preferred Python Interpreter). Can you check if this is the case?

If it is, can you try setting it to one of the FME Python options before downloading the package again?


Python originally installed on PC with VS 2017. I have fully uninstalled and confirm it is not available outside of FME Desktop . FME Options shows FME Python 3.8+ is the preferred interpreter.

 

Error still persists.


Huh weird. What's the default python interpreter set to in FME options? Have you got any python related environment variables? 64 bit fme or 32 bit?

 

 

Did have Python development in VisualStudio. This has now been uninstalled. Python nolonger running outside FME.


@virtualcitymatt​ is on the right track. FME packages failing to install are usually related to Python settings in FME. For example, this https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" alt="https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-errorhttps://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" target="_blank">recent https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" alt="https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" target="_blank">post notes that a package will fail to install if using a custom Python interpreter (Tools > FME Options > Translation > Python Interpreter > Preferred Python Interpreter). Can you check if this is the case?

If it is, can you try setting it to one of the FME Python options before downloading the package again?

confirm FME Options shows FME Python 3.8+ as the preferred interpreter.


Note: This issue occurs on other FME Desktops recently installed.


Issue resolved. The companies PC protection software was killing any python scripts within FME relating to smtp services


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