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FME Desktop 2021.2 . Unable to install package from FME HUB . Error: Package install failed

  • December 3, 2021
  • 7 replies
  • 159 views
olly_egw

Error:

An error occurred while installing package 'C:\\Users\\<accountname>\\AppData\\Roaming\\Safe Software\\FME\\Packages\\21789-win64\\PackageFiles\\safe.emailer': An error occurred while installing Python package with 'pip install --force-reinstall --no-deps --no-index --find-links C:\\Users\\<accountname>\\AppData\\Roaming\\Safe Software\\FME\\Packages\\21789-win64\\PackageFiles\\safe.emailer\\python --target C:\\Users\\<accountname>\\AppData\\Roaming\\Safe Software\\FME\\Packages\\21789-win64\\python\\safe.emailer --upgrade --no-compile fme-emailer' : Process crashed.

 

Done both as a std user or an admin. Same issue. Any assistance greatly appreciated.

 

 

fme-installer-error

Best answer by olly_egw

Issue resolved. The companies PC protection software was killing any python scripts within FME relating to smtp services

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7 replies

virtualcitymatt
Celebrity
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Huh weird. What's the default python interpreter set to in FME options? Have you got any python related environment variables? 64 bit fme or 32 bit?

 

 

debbiatsafe
Safer
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  • debbiatsafeSafer
  • Safer
  • December 4, 2021

@virtualcitymatt​ is on the right track. FME packages failing to install are usually related to Python settings in FME. For example, this https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" alt="https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-errorhttps://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" target="_blank">recent https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" alt="https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" target="_blank">post notes that a package will fail to install if using a custom Python interpreter (Tools > FME Options > Translation > Python Interpreter > Preferred Python Interpreter). Can you check if this is the case?

If it is, can you try setting it to one of the FME Python options before downloading the package again?

olly_egw
  • olly_egw
  • Author
  • December 13, 2021

Python originally installed on PC with VS 2017. I have fully uninstalled and confirm it is not available outside of FME Desktop . FME Options shows FME Python 3.8+ is the preferred interpreter.

 

Error still persists.

olly_egw
  • olly_egw
  • Author
  • December 13, 2021
virtualcitymatt wrote:

Huh weird. What's the default python interpreter set to in FME options? Have you got any python related environment variables? 64 bit fme or 32 bit?

 

 

Did have Python development in VisualStudio. This has now been uninstalled. Python nolonger running outside FME.

olly_egw
  • olly_egw
  • Author
  • December 13, 2021
debbiatsafe wrote:

@virtualcitymatt​ is on the right track. FME packages failing to install are usually related to Python settings in FME. For example, this https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" alt="https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-errorhttps://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" target="_blank">recent https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" alt="https://community.safe.com/s/question/0D54Q000094gRwE/adding-bim360-connector-with-non-fme-python-interpreter-gives-error" target="_blank">post notes that a package will fail to install if using a custom Python interpreter (Tools > FME Options > Translation > Python Interpreter > Preferred Python Interpreter). Can you check if this is the case?

If it is, can you try setting it to one of the FME Python options before downloading the package again?

confirm FME Options shows FME Python 3.8+ as the preferred interpreter.

olly_egw
  • olly_egw
  • Author
  • December 14, 2021

Note: This issue occurs on other FME Desktops recently installed.

olly_egw
  • olly_egw
  • Author
  • Best Answer
  • December 15, 2021

Issue resolved. The companies PC protection software was killing any python scripts within FME relating to smtp services

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