Hi @danilo_inovacao,
Are you sure that your customers machine (where FME runs ons) also has access to the S3 bucket? You need to make sure that your customer (e.g. a single static IP or an IP range) has READ access to it, else the objects can't be listed by any application, including FME. The secret key and the access key alone might not be enough.
Have a look at the security policy settings on the AWS console. Here are some examples.
It should not be necessary to open all ports, as the standard ones are used.
Also check the proxy settings in FME: If they're using a proxy to connect to the internet, they'll need at least FME 2017, see also: https://knowledge.safe.com/questions/31838/s3uploader-and-network-proxy.html
Hi @sander_s and @david_r thanks for support. :)
My customer has installed the FME 2016 now.
Hi @sander_s and @david_r thanks for support. :)
My customer has installed the FME 2016 now.
The proxy settings in 2016 wont help you. you will need to get IT to open the correct ports to enable access out and in to s3.
Many locations have this access disabled by default