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Question

Emailer Error

  • October 16, 2019
  • 3 replies
  • 376 views
pflegpet
Contributor
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Hi,

I have troubles setting up an Emailer in FME Desktop 2019. For testing purposes I set up a simple workspace with just a creator linked to an Emailer to send a test mail from my email account to my other email account. I tried different settings for the Encryption and the port number, as documented on my mail providers site but the workspace always produces a fatal error.

I'm guessing it is because I'm running the ws inside my companies VPN which would be a problem as my floating FME license only works inside the VPN.

In my logfile I get following error messages:

The below feature caused the translation to be terminated

Emailer_<Rejected> (TeeFactory): Emailer_<Rejected>: Termination Message: 'Emailer output a <Rejected> feature. To continue translation when features are rejected, change 'Workspace Parameters' > Translation > 'Rejected Feature Handling' to 'Continue Translation''

Emailer_<Rejected>: Termination Message: 'Emailer output a <Rejected> feature. To continue translation when features are rejected, change 'Workspace Parameters' > Translation > 'Rejected Feature Handling' to 'Continue Translation''

Error encountered while calling method `input'

Emailer_CALLER (PythonFactory): PythonFactory failed to process feature

A fatal error has occurred. Check the logfile above for details

and one warning:

Emailer: SMTPServerDisconnected: Could not complete request. Message: Connection unexpectedly closed: timed out

Thank you in advance for any help!

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3 replies

david_r
Celebrity
  • david_rCelebrity
  • 8392 replies
  • October 16, 2019

At first look it seems to be either a connection issue (is the company firewall or proxy blocking the connection?) or a permission problem on the SMTP server. But because of the VPN I would first inquire with your IT department about that.

pflegpet
Contributor
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  • pflegpetContributor
  • Author
  • Contributor
  • 62 replies
  • October 16, 2019

At first look it seems to be either a connection issue (is the company firewall or proxy blocking the connection?) or a permission problem on the SMTP server. But because of the VPN I would first inquire with your IT department about that.

That was my guess as well. I will ask our IT admin if he knows whats causing the problem.

B
  • brimarwells
  • 1 reply
  • November 12, 2020

This exception is raised when the server unexpectedly disconnects, or when an attempt is made to use the python mail SMTP instance before connecting it to a server. Clients sending outgoing mail should connect on port 587 and use starttls. To use port 465, you need to call smtplib.SMTP_SSL(). Currently, it calls smtplib.SMTP() .. so,change your PORT from 465 into 587 it. Also, you'll need to send the ehlo command before the starttls command, then again after the starttls command. 

 

 

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