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Im trying to connect to the license-server with FME licensing assistent, but it fails.

It connects to the license-server on port 27000, but says that "it doesnt appear to offer FME licenses". If i check lmtools on the license-server i can see the FME-licenses.

Anyone who got any idea?

Including the full log from FME licensing assistent below...

2018-03-22 12:02:29 The FME license has failed, so FME will now attempt some diagnostics for the floating license


2018-03-22 12:02:29 Checking for a floating license file in the locations: "C:\\Program Files\\FME\\licenses\\fme_license.dat" "C:\\ProgramData\\Safe Software\\FME\\Licenses\\fme_license.dat" C:\\Users\\kejohg\\Documents\\FME\\Licenses\\fme_license.dat C:\\Users\\kejohg\\Documents\\FME\\Licenses\\fme_license.dat

2018-03-22 12:02:29 No floating license file was found in the locations: "C:\\Program Files\\FME\\licenses\\fme_license.dat" "C:\\ProgramData\\Safe Software\\FME\\Licenses\\fme_license.dat" C:\\Users\\kejohg\\Documents\\FME\\Licenses\\fme_license.dat C:\\Users\\kejohg\\Documents\\FME\\Licenses\\fme_license.dat

2018-03-22 12:02:29 FME Licensing Assistant specified the server as LICSERVER (and port not specified) so any existing license files will be ignored

2018-03-22 12:02:29 Checking for environment variables that may affect the connection to a floating license server


2018-03-22 12:02:29 Checking whether an IP address can be determined from the server

2018-03-22 12:02:29 Server LICSERVER resolves to IP address 10.11.2.120

2018-03-22 12:02:29 Checking network connectivity by sending a 'ping' to the server

2018-03-22 12:02:33 Server LICSERVER (10.11.2.120) did not respond to a ping

2018-03-22 12:02:33 Checking network connectivity by opening a TCP port on the server

2018-03-22 12:02:33 Opened standard port 27000 on server LICSERVER (10.11.2.120)

2018-03-22 12:02:34 Could not open standard port 27001 on server LICSERVER (10.11.2.120)

2018-03-22 12:02:34 Opened standard port 27002 on server LICSERVER (10.11.2.120)


2018-03-22 12:02:35 Could not open standard port 27003 on server LICSERVER (10.11.2.120)

2018-03-22 12:02:36 Could not open standard port 27004 on server LICSERVER (10.11.2.120)

2018-03-22 12:02:37 Could not open standard port 27005 on server LICSERVER (10.11.2.120)

2018-03-22 12:02:38 Could not open standard port 27006 on server LICSERVER (10.11.2.120)

2018-03-22 12:02:39 Could not open standard port 27007 on server LICSERVER (10.11.2.120)

2018-03-22 12:02:40 Could not open standard port 27008 on server LICSERVER (10.11.2.120)

2018-03-22 12:02:41 Could not open standard port 27009 on server LICSERVER (10.11.2.120)


2018-03-22 12:02:41 Checking whether a license service can be detected running on the server using the lmutil application

2018-03-22 12:02:51 Connected to a license service running on standard port 27000 on server LICSERVER (10.11.2.120)

2018-03-22 12:02:53 Did not detect a license service on standard port 27001 on server LICSERVER (10.11.2.120)

2018-03-22 12:03:03 Connected to a license service running on standard port 27002 on server LICSERVER (10.11.2.120)

2018-03-22 12:03:05 Did not detect a license service on standard port 27003 on server LICSERVER (10.11.2.120)

2018-03-22 12:03:07 Did not detect a license service on standard port 27004 on server LICSERVER (10.11.2.120)

2018-03-22 12:03:10 Did not detect a license service on standard port 27005 on server LICSERVER (10.11.2.120)


2018-03-22 12:03:12 Did not detect a license service on standard port 27006 on server LICSERVER (10.11.2.120)

2018-03-22 12:03:14 Did not detect a license service on standard port 27007 on server LICSERVER (10.11.2.120)

2018-03-22 12:03:16 Did not detect a license service on standard port 27008 on server LICSERVER (10.11.2.120)

2018-03-22 12:03:19 Did not detect a license service on standard port 27009 on server LICSERVER (10.11.2.120)

2018-03-22 12:03:19 Checking whether the license service offers FME licenses

2018-03-22 12:03:28 The license service running on port 27000 on server LICSERVER (10.11.2.120) does not appear to offer FME licenses. It provided the following vendor information: safe: Cannot connect to license server system. (-15,10032)

2018-03-22 12:03:38 The license service running on port 27002 on server LICSERVER (10.11.2.120) does not appear to offer FME licenses. It provided the following vendor information: ARCGIS: Cannot connect to license server system. (-15,10032)


2018-03-22 12:03:38 The license service(s) tested on server LICSERVER (10.11.2.120) do not appear to offer FME licenses. Please have your system administrator check that a SAFE license service is running on the correct port (standard ports are between 27000 and 27009)

2018-03-22 12:03:38 For floating license service troubleshooting help, visit http://fme.ly/FloatingLicenseHelp

Hi @swecoposlycksel,

A great place to start would be to read through and try the troubleshooting steps outlined in : https://knowledge.safe.com/articles/543/floating-license-troubleshooting.html

At first glance, it looks like you have ArcGIS and FME both being licensed from the same server, in which case this article is a good place to start as well : https://knowledge.safe.com/articles/19459/arcgis-and-fme-on-same-flexlm-license-server.html

Lastly, please double check that in the FlexServer folder on your license server (in C:\\Program Files\\FlexServer) contains only 1 safe.lic file and that it is called safe.lic (ie. not safe_new.lic); please also ensure that this file contains the correct information for the license server in terms of host name and host ID. The flexnettroubleshoot.bat file provided in the floating license troubleshooting guide is an easy way to check on the most common causes of licensing issues in one spot.

Another question to ask is : Has this license service suddenly stopped working? Or has it never worked? Is this a new symptom?

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