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Question

Automation not triggering via external calls (Survey123, Postman)


I have followed the instructions here. Step two doesn't function properly. I have submitted surveys to the webhook url, postman requests, but nothing has triggered the automation, the log is empty.

image

 

However, if use an http caller from a workbench, I can trigger the automation.

4 replies

david_r
Celebrity
  • June 12, 2023

Do you get any error messages when testing the webhook from Postman? Can you share some screenshots from your Postman setup?


  • Author
  • June 12, 2023
david_r wrote:

Do you get any error messages when testing the webhook from Postman? Can you share some screenshots from your Postman setup?

This is the error from Postman:

imageError from Survey123 :

image 

Automation:

image 

No results for triggers in the log.


david_r
Celebrity
  • June 12, 2023
rdickins wrote:

This is the error from Postman:

imageError from Survey123 :

image 

Automation:

image 

No results for triggers in the log.

Looks like you'll have to look in the server logs:

http://docs.safe.com/fme/html/FME_Server_Documentation/ReferenceManual/About_Log_Files.htm

In particular the 500 (internal server error) is unexpected. Also make sure this error doesn't come from some server in between, e.g. a proxy sever.


virtualcitymatt
Celebrity
Forum|alt.badge.img+35
rdickins wrote:

This is the error from Postman:

imageError from Survey123 :

image 

Automation:

image 

No results for triggers in the log.

Proxy is a good tip: The HTTPCaller has a habit of not using the proxy server. If you want to see if it is going through your proxy server you can turn on debug logging where you can see more information.


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