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Question

How to get transformer 'Emailer' installed?

  • August 14, 2023
  • 1 reply
  • 35 views

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Installing FME 2023.0.1 doens't deliver the possibility to download and install transformers such as 'Emailer'. FME seems not to find the (correct) interpreter.

 

See long error message below:

 

"

An error occurred while installing Python package with 'pip install --force-reinstall --no-deps --no-index --find-links C:\\Users\\YairLevy.AzureAD\\AppData\\Roaming\\Safe Software\\FME\\Packages\\23332-win64\\PackageFiles\\safe.emailer\\python --target C:\\Users\\YairLevy.AzureAD\\AppData\\Roaming\\Safe Software\\FME\\Packages\\23332-win64\\python\\safe.emailer --upgrade --no-compile fme-emailer' : INFORM: The workspace does not contain user Python. FME will attempt to use a Python 3.11+ interpreter

INFORM: Using Python interpreter from `C:\\Program Files\\FME\\fmepython311\\python311.dll' with PYTHONHOME `C:\\Program Files\\FME\\fmepython311'

INFORM: Python version 3.11 loaded successfully

Traceback (most recent call last):

 File "<frozen runpy>", line 198, in _run_module_as_main

 File "<frozen runpy>", line 88, in _run_code

 File "C:\\Program Files\\FME\\python\\pip\\__main__.py", line 29, in <module>

  from pip._internal.cli.main import main as _main

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\cli\\main.py", line 9, in <module>

  from pip._internal.cli.autocompletion import autocomplete

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\cli\\autocompletion.py", line 10, in <module>

  from pip._internal.cli.main_parser import create_main_parser

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\cli\\main_parser.py", line 9, in <module>

  from pip._internal.build_env import get_runnable_pip

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\build_env.py", line 19, in <module>

  from pip._internal.cli.spinners import open_spinner

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\cli\\spinners.py", line 9, in <module>

  from pip._internal.utils.logging import get_indentation

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\utils\\logging.py", line 29, in <module>

  from pip._internal.utils.misc import ensure_dir

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\utils\\misc.py", line 43, in <module>

  from pip._internal.locations import get_major_minor_version

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\locations\\__init__.py", line 14, in <module>

  from . import _sysconfig

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\locations\\_sysconfig.py", line 11, in <module>

  from .base import change_root, get_major_minor_version, is_osx_framework

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\locations\\base.py", line 9, in <module>

  from pip._internal.utils import appdirs

 File "C:\\Program Files\\FME\\python\\pip\\_internal\\utils\\appdirs.py", line 13, in <module>

  from pip._vendor import platformdirs as _appdirs

 File "C:\\Program Files\\FME\\python\\pip\\_vendor\\platformdirs\\__init__.py", line 44, in <module>

  PlatformDirs = _set_platform_dir_class() #: Currently active platform

          ^^^^^^^^^^^^^^^^^^^^^^^^^

 File "C:\\Program Files\\FME\\python\\pip\\_vendor\\platformdirs\\__init__.py", line 23, in _set_platform_dir_class

  from pip._vendor.platformdirs.windows import Windows as Result

 File "C:\\Program Files\\FME\\python\\pip\\_vendor\\platformdirs\\windows.py", line 3, in <module>

  import ctypes

 File "ctypes\\__init__.py", line 8, in <module>

ImportError: DLL load failed while importing _ctypes: The specified module could not be found.

 

Error in running the Python command 'python %0'

Program Terminating

 

Translation FAILED.

. An error occurred while installing package 'C:\\Users\\YairLevy.AzureAD\\AppData\\Roaming\\Safe Software\\FME\\Packages\\23332-win64\\PackageFiles\\safe.emailer'

 

"

 

(Re)installing FME doesn't help.

 

Any idea?

 

Thank you.

1 reply

evieatsafe
Safer
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  • Safer
  • August 14, 2023

Hi @yair.levy​ sorry you've encountered this issue! The email package can be found here if you would like to reinstall the package: https://hub.safe.com/publishers/safe/packages/emailer

Maybe a different version would fix the issue, I'm not quite sure. If the issue persists after reinstalling the package from the Hub, I would suggest creating a case with us here: https://community.safe.com/s/submit-case


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