Via "Add or Remove programs" I select FME Desktop 2020.0 and click Uninstall.
This message appears:
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package fme-desktop-2020.0.2-b20232-win-x64.msi in the box below."
Unfortunately I can't find the installer anywhere, so I can't uninstall. Does anyone have any suggestions how I can uninstall FME 2020.0?
+10
Hi @Laurens Kusse, sorry to hear you're running into this issue! Here's the download link for the installation package for your build of FME 2020.0.2-b20232: https://downloads.safe.com/fme/2020/fme-desktop-2020.0.2-b20232-win-x64.msi
If you're not able to get it working with that , I believe you may be able to workaround this by uninstalling FME from the command line. Please follow my steps below and let me know if this works for you:
On Windows, you can use the following steps to uninstall FME silently through Command Line:
Open Command Prompt as Administrator (this is important otherwise the uninstall won't run)
To get a list of product names installed on your machine enter the following:
wmic product get name
Once you've figured out what your product name is, you can uninstall it by entering the following:
wmic product where name="<your product name here>" call uninstall
For example, my product name is FME Desktop 2022.0 (Build 22303 - win64), so the correct command to input would look like the following:
wmic product where name="FME Desktop 2022.0 (Build 22303 - win64)" call uninstall
If everything has run correctly, you will get a that the command prompt is Executing the uninstall. Once it has finished you will get a message saying ReturnValue=0 which means the uninstall was successful.
Hi @danminneyatsaf ,
Thank you for the response. But I think this is sort of the same as trying to uninstall via the Windows GUI.
The ReturnValue was 1612 and that seems to mean: The installation source for this product is not available.
This is what I did and what the response was:
C:\\Windows\\system32>wmic product where name="FME Desktop 2020.0.2 (Build 20232 - win64)" call uninstall
Executing (\\\\servername\\ROOT\\CIMV2:Win32_Product.IdentifyingNumber="{6C067858-6BF5-1014-82D4-85909F9D1F0B}",Name="FME Desktop 2020.0.2 (Build 20232 - win64)",Version="7.39.20232")->Uninstall()
Method execution successful.
Out Parameters:
instance of __PARAMETERS
{
ReturnValue = 1612;
};
I wonder if I can try to update to a newer version and then try to uninstall. Complicating factor is that there already is a newer version on that server. And that version is used in some Vicrea software. But I think I'll ask Vicrea about this issue.
If you have more ideas I'm happy to hear them!
Hi @danminneyatsaf ,
Thank you for the response. But I think this is sort of the same as trying to uninstall via the Windows GUI.
The ReturnValue was 1612 and that seems to mean: The installation source for this product is not available.
This is what I did and what the response was:
C:\\Windows\\system32>wmic product where name="FME Desktop 2020.0.2 (Build 20232 - win64)" call uninstall
Executing (\\\\servername\\ROOT\\CIMV2:Win32_Product.IdentifyingNumber="{6C067858-6BF5-1014-82D4-85909F9D1F0B}",Name="FME Desktop 2020.0.2 (Build 20232 - win64)",Version="7.39.20232")->Uninstall()
Method execution successful.
Out Parameters:
instance of __PARAMETERS
{
ReturnValue = 1612;
};
I wonder if I can try to update to a newer version and then try to uninstall. Complicating factor is that there already is a newer version on that server. And that version is used in some Vicrea software. But I think I'll ask Vicrea about this issue.
If you have more ideas I'm happy to hear them!
I tried to install a newer version of FME at the same location. FME detects the old version and asks if I want to uninstall it. When I choose Yes, the installer fails. Probably because it can't uninstall the old FME version.
Can Safe maybe make this installer available: fme-desktop-2020.0.2-b20232-win-x64.msi ?
I think that could solve the issue.
+10
Can Safe maybe make this installer available: fme-desktop-2020.0.2-b20232-win-x64.msi ?
I think that could solve the issue.
@Laurens Kusse you can download the installer for fme-desktop-2020.0.2-b20232-win-x64.msi using this link here: https://downloads.safe.com/fme/2020/fme-desktop-2020.0.2-b20232-win-x64.msi
Let me know if you were looking for something else. Hope this helps!
Thank you!
I still had some trouble removing it, because now I got the notification that I had to be administrator to remove it. I'm pretty sure I am administrator on that machine.
I tried starting appwiz.cmp with "Run as Administrator". But I still got the message.
Finally I started the Command Prompt with Run as Administrator and followed your earlier instructions using wmic. And that worked!
Thanks again for your help.
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