Question

Issues with data streaming service timeouts on the web client, but not in server

O

We have an automation that runs and outputs a report result as a HMTL page using the data streaming service. Our testing did not have any issues, but in our production system, it appears if the job is queued, the web client times out, although eventually the job completes on server. If there are not jobs in the queue, or the job is a quick job it completes without error.

 

Does anyone have any ideas on why this is occurring?

FME server 2019 with 3 engines.

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2 replies

keziaatsafe
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Badge +6

Hi @onic007​ ,

 

Sorry you're running into this issue. A couple of questions to dig deeper:

  • Do any other automation with data streaming service get queued and time out? Or is it this one specific automation and workspace?
  • Do you see any errors in the datastreaming.log (Resources > Logs > service > current/old > ) ?
  • Please look into your Resources > Logs > core and Resources >Logs >tomacat > <hostname>> logs and let me know if you notice anything else.
  • Do you know of any differences between your testing and production environment?

 

Thanks,

Kezia

O

Hi @onic007​ ,

 

Sorry you're running into this issue. A couple of questions to dig deeper:

  • Do any other automation with data streaming service get queued and time out? Or is it this one specific automation and workspace?
  • Do you see any errors in the datastreaming.log (Resources > Logs > service > current/old > ) ?
  • Please look into your Resources > Logs > core and Resources >Logs >tomacat > <hostname>> logs and let me know if you notice anything else.
  • Do you know of any differences between your testing and production environment?

 

Thanks,

Kezia

Thank you. it appears we have a different security configuration between environments and are investigating.

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