Question

Workbench crashed and recovery file doesn't work

  • 26 March 2021
  • 2 replies
  • 34 views

Hi all,

My workbench crashed and somehow the latest saved version is a week old (even though I'm fairly sure I saved more recently).

I have a recovery file, but when I open the workbench I get this error:

 

A recovery file was found.

A recovery file was found for this workspace but the recovery file can not be loaded. This situation occurs if a problem prevented Workbench from closing correctly. Changes that were made to the workspace may have been lost.

 

I store the workbench on a cloud service, which has version history. I tried downloading and opening the workbench with several versions of the same recovery file, but I get the same message.

I also have a bunch of wb-xlate files and a fairly recent .log but I don't know if they can be useful in any way.

I couldn't find anything useful in my Temp folder.

 

I'm close to giving up and starting over, but I would still like to know for the future.


2 replies

Userlevel 4

I would recommend sending the workspace and the recovery file to Safe support and see if they can help.

I would recommend sending the workspace and the recovery file to Safe support and see if they can help.

Ok, done.

I'm still open to other possible solutions!

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