My submission of a case has been rejected and this message page appeared, even though I surely filled out all required fields and also the attached file size was very small. Could you please check if the system works fine?
Userlevel 3
+13
- Contributor
- 3701 replies
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17 July 2017
Hi @takashi. Thanks for reporting this. Looking into the issue.
+9
- Safer
- 89 replies
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17 July 2017
Hi @takashi,
We've tried this here and are not seeing the same problem. Can you send us a screenshot of the fields before you fill them in?
These are a few reasons why this could occur:
- Salesforce connection failed
- File cannot be encoded in base64
- Form input couldn’t be JSON encoded
Perhaps there were some Japanese characters in the filename?
Thanks for reporting this.We will get to the bottom of it.
Brian
Userlevel 2
+17
- Contributor
- 7538 replies
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17 July 2017
Hi @NatalieAtSafe and @BrianAtSafe, thanks for your responses.
I retried submitting the same case and was successful today. The reason is unknown but it seems to have been resolved.
There is a Japanese character in the description (red underline), and I thought that it could cause the issue, but uncertain. If the issue recurs, I'll report again.
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