Question

FME Cloud password reset link can't connect to core

redgeographics
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I'm running an FME Cloud with the Forgot Password option switched on. When a user uses that they get an email with a link to reset the password but when clicking that link they get a page saying

"Could not connect to FME Core.

Please ensure that it is running."

And yes, it is in fact running just fine. Anybody else get this too? Did I maybe misconfigure it? The SMTP settings are good because the emails are being sent. The Public URL is set to https://[servername]-red-geographics.fmecloud.com/fmeserver

4 replies

G
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@redgeographics

I haven't seen this error before and I was not able to reproduce it yet. Which kind of SMTP server are you using?

 

How did you recover from this?

 

I assume you are using build 18284. Can you try to reproduce in a the current official release version?
redgeographics
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Userlevel 5
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Yes, it's build 18284, I'll see if I can update it

As far as I know the SMTP server is nothing special, just to clarify: the emails with the link are arriving just fine, it's when the user tries to go to that link.

I was hoping to be able to use this when adding users to my FME Cloud: generate a random password to set up the account, then tell them to use the password reset option to change it (avoiding sending them the password in plaintext)

G
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Yes, it's build 18284, I'll see if I can update it

As far as I know the SMTP server is nothing special, just to clarify: the emails with the link are arriving just fine, it's when the user tries to go to that link.

I was hoping to be able to use this when adding users to my FME Cloud: generate a random password to set up the account, then tell them to use the password reset option to change it (avoiding sending them the password in plaintext)

This is a great used case for this feature. We will keep investigating, and although I am not able to reproduce this with b18284 I want to mention that b18284 is not an official release build and therefore not recommended for production.
G
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We have identified the underlying issue of this problem. This has been fixed for FME Server 2019 b19175 and later and will be fixed for the next FME Server 2018 release.

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