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Having trouble installing FME Desktop

E

Installation of fme-desktop-b16494-win-x64.msi ended prematurely.

 

Logging states:

 

 

MSI (c) (AC:40) [14:57:23:216]: Doing action: MSIFILENAMESCRIPT

 

Action 14:57:23: MSIFILENAMESCRIPT.

 

Action start 14:57:23: MSIFILENAMESCRIPT.

 

MSI (c) (AC:08) [14:57:23:232]: Cloaking enabled.

 

MSI (c) (AC:08) [14:57:23:232]: Attempting to enable all disabled privileges before calling Install on server

 

MSI (c) (AC:08) [14:57:23:232]: Connected to service for CA interface.

 

MSI (c) (AC:6C) [14:57:23:279]: Failed to marshal script action.

 

MSI (c) (AC:6C) [14:57:23:279]: Failed to marshal script action.

 

Action ended 14:57:23: MSIFILENAMESCRIPT. Return value 3.

 

MSI (c) (AC:40) [14:57:23:279]: Doing action: FatalError

 

Action 14:57:23: FatalError.

 

Action start 14:57:23: FatalError.
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Best answer by lenaatsafe 7 June 2016, 23:35

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2 replies

M
Badge +2

Hi @edwindaems,

 

1. Could you please let us know the OS you are using?

2. Do you have administrative rights?

3. Have you tried re-downloading the installer? Perhaps it has been corrupted when downloading.

Cheers,

L
Badge

Hi @edwindaems

this question probably needs to be submitted as a support request via https://support.safe.com/knowledgeSubmitCase 

I've asked one of our developers who is working on installers to take a look at your log. Let me share his thoughts/suggestions with you:

  • This error is caused by the VBScript custom action failing to run due to some corruption on the OS.  This post here: http://www.advancedinstaller.com/forums/viewtopic.php?t=20115 explains that it is likely due to a corrupted registration of OLEAUT32.dll.  They recommend trying to register oleaut32.dll.  The relevant commands should be:
regsvr32 /u oleaut32.dll
regsvr32 oleaut32.dll

If the problem persists, please submit a support request and we will do further investigation.

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